intogel SportsbookLiga 1 Markets, Piala AFF & BCA Virtual Account

DANA deposit and withdrawal

DANA is one of the most popular e-wallet options on intogel. To deposit via DANA, log into your account, navigate to the deposit section, and select DANA as your payment method. Enter the amount you wish to deposit within our supported range (starting from our welcome offer and up to your account limit). You will be redirected to the DANA app or website to confirm the transaction. Once authorized, funds typically arrive in your intogel account within subject to verification. For withdrawal, go to the withdrawal section, select DANA, enter your registered DANA phone number, and specify the amount. We process withdrawal requests within subject to verification during business hours. DANA does not charge our customers for platform fees; however, DANA itself may deduct small service charges depending on your account tier. Keep your DANA app updated and ensure your account is fully verified on intogel before attempting large transactions.

OVO and GoPay usage

OVO and GoPay are Gojek ecosystem wallets widely used across Indonesia. To use OVO on intogel, first link your OVO account to your intogel profile through the payment settings. Once linked, deposits are processed by entering your desired amount and confirming via OVO's app or SMS verification. Funds typically arrive in subject to verification. GoPay follows a similar process: link your GoPay account, select it at checkout, and confirm the payment. Both wallets support deposits starting from our welcome offer. Withdrawal to OVO or GoPay is also available and usually completes within subject to verification. Both services may charge small transaction fees (typically under our welcome offer) that are deducted from your withdrawal. Ensure two-factor authentication is enabled on both your OVO/GoPay account and your intogel profile for security. If your OVO or GoPay account is newly created or has low balance history, intogel's KYC team may request additional verification before processing large transactions.

BCA, Mandiri, BRI, BNI virtual account

Virtual accounts (VA) from BCA, Mandiri, BRI, and BNI are popular for customers who prefer bank transfers. To use a bank VA on intogel, navigate to the deposit section, select your preferred bank, and we will assign you a unique VA number. You can transfer funds to that VA from any bank using online banking, ATM, or mobile banking. Most transfers complete within subject to verification during banking hours (07:00–19:00 weekdays). Your intogel account will be credited automatically once we confirm the transfer. For withdrawal, we process your request back to the bank account linked to your VA. Withdrawal typically completes within subject to verification. Bank VAs support deposits from our welcome offer onwards with higher maximum limits (up to our welcome offer depending on your bank and account history). Note that some banks may apply small transfer fees (usually our welcome offer–5,000) on their end. Keep your bank account active and ensure it matches the name on your intogel KYC profile to avoid delays.

Fees, limits and verification

intogel does not charge deposit or withdrawal fees; all fees come from your payment provider (DANA, OVO, GoPay, banks, etc.). Deposit minimums start at our welcome offer for most methods, while maximums vary by payment type and account age (typically our welcome offer–our welcome offer per transaction). Your account limits increase as you complete KYC verification and build transaction history. KYC verification is required before your first withdrawal and may include photo ID upload, phone number confirmation, and email verification. The process usually takes subject to verification. Some high-value transactions or new accounts may trigger additional verification steps. We never charge for verification. Check your account dashboard under "Limits" to see your current deposit and withdrawal caps. If you reach your limit and need to increase it, contact our support team to request a higher tier after completing additional verification steps if needed.

Resolving a stalled transaction

If a deposit does not appear in your intogel account within the expected window, first check your payment provider's confirmation (check your bank statement, DANA/OVO history, etc.). If the payment was deducted but intogel has not received it, open a support ticket immediately with your payment reference number or screenshot of the confirmation. Our team will investigate within 2–4 hours and either credit your account or guide you through a resubmission. For withdrawals under review longer than the stated window, it may be due to account verification delays or system checks. Contact support with your withdrawal request ID and we will prioritize the review. In rare cases, a transaction may be flagged for security review; we will notify you and request additional information. Keep documentation of all transactions (receipts, screenshots, confirmation numbers) for 90 days in case disputes arise. Most stalled transactions are resolved within 24–48 hours of support contact.